Processing Time
Please allow 1–2 business days for order processing before shipment. During holidays, processing may experience slight delays.
If invalid or incomplete information is provided (payment or address), processing may be delayed an additional 3–5 business days.
(Note: U.S. addresses are verified through USPS. If you are unsure of your shipping address, please verify at usps.com. This does not apply to international orders.)
We ship Monday–Friday, excluding weekends and U.S. postal holidays.
Alitoryn is not responsible for carrier-guaranteed delivery windows. Our 1–2 business day processing time is separate from carrier transit time.
Domestic Delivery Time — Standard Shipping
Transit time depends on the shipping method selected. Transit time does not include weekends or holidays. All delivery times are estimates. Alitoryn is not responsible for delays caused by external factors such as natural disasters, transportation issues, or customs clearance delays.
Refused, Lost, Stolen, or Delayed Packages
If a package is refused, applicable shipping/handling fees may be deducted from any refund and processing will begin only after the package is returned and reviewed by our fulfillment center.
We primarily use national carriers (e.g., USPS/UPS). Replacement of lost or stolen packages is not guaranteed. For delays or issues with delivery, please contact support@alitoryn.com. Alitoryn is not responsible for packages lost, stolen, or delayed by the carrier.
(Note: On rare occasions, international shipments can take 4–6 weeks; in severe cases, up to 8–12 weeks. Alitoryn is not responsible for delays caused by customs clearance in destination countries.)
Cancel Order
Orders are sent to fulfillment shortly after placement. If you contact us within 24 hours of purchase, we will attempt to cancel. If the order has been processed or shipped, we cannot cancel it. You may refuse delivery and notify support@alitoryn.com or return the package with a valid tracking number so our team can verify and issue a refund once received.
Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. Due to strict schedules, address changes are not guaranteed once an order is placed. Alitoryn is not responsible for orders shipped to an incorrectly entered address. If the package is returned to us, we can reship to the corrected address (additional postage may apply) or issue a refund.
Delivery of Items
If tracking states “Delivered” to your address, Alitoryn does not issue refunds for non-receipt claims. Please contact the designated carrier (e.g., USPS or UPS) for assistance in locating the package.
Returns
To obtain a full refund under our 60-day satisfaction guarantee, you must return all bottles included in your order (empty, full, or partially full — including any bonus bottles) within sixty (60) days of the original purchase date. Include a note inside the package with:
- Your Order ID (found on your receipt)
- Your full name and the shipping address where the order was received
- Your email address and phone number
- The original packing slip (if available)
Note: Failure to return all bottles may result in a partial refund.
You are responsible for return shipping. Once our fulfillment center receives and verifies your return, a refund will be issued to the original method of payment. Depending on your bank, it may take 3–5 business days to appear on your statement.
Ship returns via a trackable service to:
Alitoryn
19655 E 35th Drive, Suite 100
Aurora, CO 80011 — USA
You must provide a tracking number for your return. Failure to provide tracking can delay review.
By ordering through our website, you agree to our Terms of Service.
Questions? Email support@alitoryn.com.